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Booking guide

Please kindly read these terms and conditions carefully. It is necessary important for customers to comprehend and agree with the following terms and conditions when booking services on www.vietnamdeluxetravel.com

BOOKING
Bookings can be made to our office by email: info@vietnamdeluxetravel.com or by facsimile (+84-4) 378 235 78 and shall be confirmed within 1 working days

METHODS OF PAYMENT
We are now able to offer 3 methods of Payment:

1. One Pay
Hanoi Fairtours accepts Visa, MasterCard, American Express, JCB card. This is FAST and SECURED.

Enter your Credit Card details in our secure web Onepay, We use 128 bit standard socket layer (SSL) encryption to make sure your Credit Card information is secure and remains confidential.

Once you got payment link from our staff, what you need to do:
a) Click on the link that will lead you to a page.
b) Fill in the entire field as request from the web
c) Check your final payment
d) you got email from our system/staff as soon as your credit payment is gone through.

2. Bank transfer
Payment by bank transfer should be transmitted to the following:
A/C Name: Hanoi Trade Fair and Tourism Joint Stock Company
Bank Name: Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV)
A/C Number: 120.10.3700961.13
Swift code: BIDV-VNVX120
Address: 191 Ba Trieu Street, Hai Ba Trung District, Hanoi, Vietnam

After finishing the transmission, kindly provide us with a copy of each receipt of related bank transaction via fax at +84437823578 or via email: info@hanoifairtours.com

3. Payment by Credit Card with Authorization letter
Hanoi Fairtours accept payments through Visa cards, Master Card. Please note that the credit card payment fee of 2.9% (Applied for Visa, MasterCard), 4% (Applied for American Express) will be paid by customers. Please follow the steps below to make the process of payment. When we receive information from the bank about the payment (deposit) having been completed, the accounting department of the Hanoi Fairtours will send you the confirmation via fax or email.

Step 1: Print out the Form of Authorization letter (download form) with terms & conditions and fill out all required information.

Step 2: Please enclose: one copy paper of the credit card (both side) and one copy of the passport (first page) with identify and photo.

Step 3: When you arrive in Vietnam, we will send you a Letter of Approval. You please sign it to confirm that payment has been made in step 1 and step 2.

Please send the two forms mentioned above and the copies to fax number: (++84-4) 378 235 78, or scan them then send by email to info@hanoifairtours.com

4. Payment by Cash or Credit Card – (Applied if you are in Vietnam)
If you are in Vietnam, you can come to our office to settle the payment. Or our staff can come your office to do the contract/ issue the travel ticket and collect the money from you. If you are not in Hanoi, you can send money by post/ bank transfer
Office address: C5, Collective National Academy of Public Administration, Cau Giay District, Ha Noi, Vietnam
Except for cash payment, bank fees must be paid by customers for traveler cheques (2.0% of expenses) and credit card (3.0 % of expenses).
CANCELLATION
All cancellation must be informed in writing either to: info@vietnamdeluxetravel.com by email or fax to +844 37823578. The date of cancellation will be the date on which we receive your notification of your wish to do so.

NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation

Cancellations will be charged as follows:
60 days before arrival: No cancellation charge. We Guarantee 100% Money Back.
30-59 days before arrival: 5% cancellation charge.
15-29 days before arrival: 10%
8-14 days before arrival: 40%
7 days before arrival: 100 %
No show: 100%
FINAL PAYMENT
Balance will be settled at least 15 days before departure date, or settled upon arrival but the agreement must be discussed by the two parties.

VOUCHER
Voucher will be issued after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

LIABILITY AND INSURANCE
Hanoi Fairtours is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation o­n any tour implies full agreement to above conditions by all parties involved.

CONFIRMATION
All confirmations are generally confirmed by return fax or e-mail within 1 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

Please kindly read these terms and conditions carefully. It is necessary important for customers to comprehend and agree with the following terms and conditions when booking services on www.vietnamdeluxetavel.com